Last Updated: 1 September 2026
Welcome to Diaita – The Way of Healthy Living.
This Wallet / Store Credit Policy explains the terms governing the use of the wallet balance available on www.diaita.com.
The Diaita Wallet is a company-issued store credit and rewards facility designed to provide customers with benefits such as Welcome Bonus, Cashback, Instant Refund and other promotional or customer-service credits.
The Diaita Wallet is not a bank account, savings account, deposit account, payment account or cash wallet.
The Diaita Wallet is provided exclusively for use on www.diaita.com.
Diaita may credit wallet balances to eligible customers for purposes including:
Welcome Bonus
Cashback
Promotional rewards
Instant Refund
Customer-service credits
Compensation credits, where applicable
Promotional campaigns
Other benefits offered by Diaita
The availability and amount of any wallet credit will be determined by the applicable offer or Diaita's decision.
Customers cannot add, deposit, recharge or load money into the Diaita Wallet.
The wallet does not provide a facility for customers to:
Add money
Recharge the wallet
Deposit funds
Transfer money into the wallet
Top up the wallet using a card
Top up the wallet using UPI
Top up the wallet using net banking
Top up the wallet using any other payment method
Only Diaita may add or credit balance to a customer's Diaita Wallet.
Any balance shown in the Diaita Wallet is a credit issued by Diaita under applicable wallet, reward, cashback, refund or promotional terms.
The wallet balance is not customer-deposited money.
For example:
Customer pays ₹1,000 → Customer does not receive ₹1,000 wallet money.
If Diaita provides:
₹100 Welcome Bonus → Diaita credits ₹100 to the customer's Wallet.
The ₹100 Wallet balance can then be used according to the applicable Wallet terms.
Wallet balance may be used only for eligible purchases made through:
Subject to applicable terms, customers may use their wallet balance toward the purchase of eligible Diaita products.
Wallet balance cannot be used outside the Diaita website.
Customers cannot request a wallet balance to be:
Transferred to a bank account
Withdrawn through UPI
Paid in cash
Transferred to a debit card
Transferred to a credit card
Transferred to another payment account
Converted into cash
Diaita Wallet balance is non-withdrawable.
Wallet credits cannot be exchanged or converted into cash.
For example, if your Diaita Wallet shows:
₹500 Wallet Balance
you cannot request:
₹500 → Bank Account
or
₹500 → Cash
or
₹500 → UPI
The balance can only be used for eligible purchases on www.diaita.com.
Wallet balance belongs to the customer account to which Diaita issued the credit.
Unless Diaita expressly permits otherwise, customers cannot:
Transfer wallet balance to another customer;
Gift wallet balance;
Sell wallet balance;
Exchange wallet balance;
Combine wallet balances between accounts;
Transfer wallet balance to another Diaita account.
Diaita may provide a Welcome Bonus to eligible new customers.
The Welcome Bonus may be subject to conditions such as:
New-customer eligibility
Minimum order value
Specific product eligibility
One-time use
Expiry period
Promotional period
Other campaign conditions
The exact terms applicable to a Welcome Bonus will be communicated with the relevant offer.
A Welcome Bonus is a promotional credit and is not customer-deposited money.
Diaita may offer cashback in the form of Wallet credit.
Where applicable, cashback may be credited after the relevant order meets the conditions of the applicable cashback offer.
Cashback may be subject to:
Eligible products
Minimum purchase value
Maximum cashback amount
Promotional period
Customer eligibility
Order completion
Cancellation/return conditions
Expiry period
Other promotional terms
Cashback cannot ordinarily be withdrawn as cash or transferred to a bank account.
Where offered by Diaita, customers may receive an approved refund as Wallet credit instead of a refund to the original payment method.
For example:
Eligible Refund Amount: ₹500
Diaita may, where applicable, provide:
₹500 Diaita Wallet Credit
instead of processing the amount through the original payment method, subject to the applicable refund terms and customer choice where required.
Once issued as Wallet credit, that credit is subject to this Wallet Policy.
Where an eligible refund is specifically issued to the Diaita Wallet, the credited amount can be used for eligible purchases on www.diaita.com.
Wallet refunds cannot be withdrawn as cash merely because the customer later decides that they would prefer the amount in their bank account, except where applicable law requires otherwise.
Where enabled at checkout, customers may use their available Wallet balance toward an eligible order.
If the order value is greater than the available Wallet balance, the customer may be required to pay the remaining amount using another available payment method.
Wallet Balance: ₹300
Order Value: ₹800
Customer may use:
₹300 Wallet + ₹500 other payment method
subject to the payment options available at checkout.
Wallet balance may not be used for:
Purchases from other websites
Purchases from other businesses
Bank transfers
Cash withdrawals
UPI transfers
ATM withdrawals
Person-to-person payments
Payment of unrelated bills
Any transaction not supported by Diaita
If an order paid fully or partially using Wallet balance is cancelled or refunded, the applicable amount may be returned to the Diaita Wallet where permitted by the applicable refund terms.
The treatment of any cash/card/UPI portion of the order will depend on the applicable refund circumstances and payment method.
Where an eligible refund is approved for an order involving Wallet payment, the applicable refund amount may be credited back to the Wallet or handled through another applicable refund method depending on the circumstances and applicable policy.
For food products, returns and replacements remain subject to Diaita's Return / Replacement Policy.
Certain promotional or reward credits may have an expiry period.
Where an expiry period applies, it may be communicated:
On the promotional offer
In the customer's account
During wallet-credit issuance
By email/SMS/WhatsApp
On the relevant campaign terms
Customers should use promotional wallet credits before the applicable expiry date.
Any expiry of wallet credits will be subject to applicable law.
Diaita may maintain different types of credits, including:
Welcome Bonus
Cashback
Promotional Credit
Instant Refund Credit
Customer-Service Credit
Compensation Credit
Other Company-Issued Credit
Different credits may have different:
Expiry periods
Usage restrictions
Minimum order requirements
Product eligibility
Promotional conditions
The applicable conditions will be communicated where relevant.
No interest, profit, return or other financial benefit will accrue on the Diaita Wallet balance.
The Wallet is not a savings or investment facility.
Customers will not receive interest or any other financial return on unused Wallet credits.
For example:
If a customer has:
₹1,000 Diaita Wallet Balance
the customer will not receive additional interest on that amount.
Customers are responsible for protecting access to their Diaita account.
Customers should:
Keep login credentials confidential;
Use a strong password;
Avoid sharing account access;
Log out from shared devices;
Report suspected unauthorised access promptly.
If a customer believes that their account or Wallet has been accessed without authorisation, they should contact Diaita immediately.
Diaita may investigate suspicious or fraudulent Wallet activity.
This may include:
Multiple accounts created to obtain promotional benefits;
Abuse of Welcome Bonuses;
Fraudulent cashback claims;
Manipulation of refunds;
False product complaints;
Account sharing intended to abuse promotions;
Other misuse of Wallet credits.
Where permitted by applicable law, Diaita may suspend, cancel or reverse improperly issued promotional credits associated with fraudulent or abusive activity.
If a Wallet balance is credited incorrectly due to:
Technical error;
System error;
Duplicate credit;
Calculation error;
Promotional error;
Fraudulent activity;
Diaita may review and correct the balance, subject to applicable law.
If a customer closes their Diaita account, the treatment of any remaining Wallet balance will depend on the type of credit and applicable terms.
Promotional credits may not have cash value and may expire or become unavailable upon account closure, subject to applicable law.
Customers should use eligible Wallet credits before voluntarily closing their account.
Customers may not sell, resell, trade or commercially transfer their Diaita Wallet balance.
Wallet credits may not be offered for sale on:
Social media
Online marketplaces
Classified websites
Other platforms
Diaita may introduce special Wallet-related campaigns from time to time.
Each campaign may have separate conditions regarding:
Eligibility
Credit amount
Minimum purchase
Maximum benefit
Validity
Expiry
Eligible products
Usage limits
The specific campaign terms will apply in addition to this Wallet Policy.
Diaita does not guarantee that every customer will receive:
Welcome Bonus
Cashback
Promotional Credit
Instant Refund
Other Wallet benefits
unless the customer meets the eligibility criteria of the applicable offer or Diaita is otherwise obligated to provide the credit.
By using the Diaita Wallet, the customer acknowledges that:
Wallet credits are company-issued;
Customers cannot add funds themselves;
Wallet credits cannot ordinarily be withdrawn as cash;
Wallet credits are intended for purchases on www.diaita.com;
Promotional credits may have additional conditions;
Wallet usage is subject to this Policy and applicable terms.
The Diaita Wallet is intended to function as a closed-loop, company-issued store-credit/reward facility for purchases on Diaita's own website.
Diaita will structure and operate the Wallet in accordance with applicable laws and regulatory requirements.
Nothing in this Policy is intended to exclude any mandatory consumer right or legal requirement.
If applicable law requires a different treatment of a particular Wallet credit, the applicable law will prevail.
Diaita may update this Wallet / Store Credit Policy from time to time to reflect:
Changes in Wallet functionality
New reward programs
Changes in cashback programs
Changes in refund processes
Changes in payment systems
Changes in applicable law
Regulatory requirements
The latest version will be published on this page with the updated Last Updated date.
For questions regarding your Diaita Wallet, contact:
The Way of Healthy Living
Website: www.diaita.com
Customer Support Email:
[Insert Official Email]
Phone:
[Insert Customer Support Number]
Business Address:
[Insert Complete Address]
Wallet Feature | Diaita Policy |
|---|---|
Customer can add money | ❌ No |
Customer can recharge Wallet | ❌ No |
Company can credit Wallet | ✅ Yes |
Welcome Bonus | ✅ May be credited |
Cashback | ✅ May be credited |
Instant Refund | ✅ May be credited |
Use Wallet for Diaita shopping | ✅ Yes |
Withdraw to bank account | ❌ No |
Withdraw through UPI | ❌ No |
Cash withdrawal | ❌ No |
Transfer to another customer | ❌ No |
Sell Wallet balance | ❌ No |
Earn interest | ❌ No |
Use outside www.diaita.com | ❌ No |
Promotional expiry | ✅ May apply |
Fraud/abuse investigation | ✅ Yes |
The Diaita Wallet is a company-issued store-credit/reward facility. Customers cannot add funds to the Wallet. Wallet funds can only be credited by Diaita and are intended solely for eligible purchases on www.diaita.com. Wallet funds cannot ordinarily be withdrawn, transferred to a bank account, converted into cash, or transferred to another customer.
Any mandatory rights or remedies applicable under law will continue to apply.