Last Updated: 1 September 2026
At Diaita – The Way of Healthy Living, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Diaita (“Diaita”, “we”, “us”, or “our”) collects, uses, stores, processes, shares, and protects your personal information when you visit or use our website www.diaita.com, place an order, create an account, contact us, subscribe to our communications, or otherwise interact with our services.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
Diaita is a food and healthy-living brand offering freshly made food products and related products through its online platform.
Brand Name: Diaita
Website: www.diaita.com
Tagline: The Way of Healthy Living
Legal Entity / Business Name: [Insert Legal Business Name]
Registered / Business Address: [Insert Complete Address]
Email: [Insert Official Privacy/Support Email]
Phone: [Insert Official Customer Support Number]
For privacy-related questions or requests, you may contact us using the details provided above.
We may collect different types of information depending on how you interact with Diaita.
When you create an account, place an order, contact us, subscribe to communications, participate in an offer, or otherwise interact with us, we may collect:
Full name
Mobile number
Email address
Billing address
Shipping/delivery address
City, state and PIN code
Order details
Product preferences
Customer support communications
Reviews and feedback
Information submitted through forms
Information voluntarily provided to us through email, WhatsApp, phone, social media or other communication channels
When you purchase products from Diaita, we may collect information relating to:
Products purchased
Quantity
Order value
Order date and time
Order number
Delivery information
Billing information
Coupon or promotional code used
Refund or cancellation information
Customer support history relating to the order
Payment transactions may be processed through third-party payment service providers.
Diaita does not intend to store your complete debit-card, credit-card, CVV or banking credentials on its own servers. Such payment information may be processed directly by the relevant payment gateway or financial service provider in accordance with its own privacy and security practices.
When you visit www.diaita.com, certain information may be collected automatically through cookies, pixels, analytics tools, server logs and similar technologies.
This may include:
IP address
Browser type
Device type
Operating system
Approximate location derived from IP address
Website pages visited
Products viewed
Search activity on the website
Date and time of visits
Referring website
Device identifiers
Session information
Website interaction data
Error and diagnostic information
This information helps us operate, secure, analyse and improve our website.
Diaita may use cookies and similar technologies to:
Keep the website functioning properly
Remember shopping-cart information
Maintain login/session functionality
Understand how visitors use the website
Improve website performance
Remember preferences
Measure advertising performance
Provide relevant marketing or remarketing
Prevent fraud and protect website security
Some cookies may be placed by third-party service providers such as analytics, advertising, payment or technology providers.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar technologies.
For more information, please refer to our Cookie Policy.
Diaita may process your personal information for legitimate business purposes, including:
Processing and confirming orders
Processing payments
Preparing products
Arranging delivery
Providing order updates
Processing cancellations and refunds
Responding to questions
Handling complaints
Resolving order-related issues
Providing after-sales assistance
Operating and maintaining our website
Creating and managing customer accounts
Improving website functionality
Personalising your experience
Detecting suspicious activity
Preventing fraud
Protecting our website, customers and business
Investigating security incidents
Where permitted and based on the applicable legal requirements, we may use your information to:
Send promotional emails
Send product updates
Share offers and discounts
Inform you about new products
Send newsletters
Measure marketing campaigns
You may opt out of promotional communications at any time using the unsubscribe option or by contacting us.
Diaita will process personal information only for purposes permitted under applicable law.
Depending on the circumstances, processing may be based on:
Your consent
Your request to provide products or services
Processing necessary for fulfilling an order or providing a requested service
Compliance with applicable legal obligations
Security, fraud prevention and other lawful business purposes permitted under applicable law
India's DPDP Act requires consent, where consent is the basis for processing, to be free, specific, informed, unconditional and unambiguous, with clear affirmative action. It also provides for withdrawal of consent with comparable ease.
If you choose to receive marketing communications from Diaita, we may contact you through:
SMS
Telephone
Push notifications
Other permitted digital communication channels
You can unsubscribe from marketing emails by clicking the unsubscribe link contained in the communication.
You may also contact us to request that your information no longer be used for direct marketing, subject to applicable law and legitimate operational communications.
Please note: Even if you opt out of promotional communications, we may still send essential transactional communications such as:
Order confirmation
Payment confirmation
Shipping updates
Delivery notifications
Refund notifications
Important account/security messages
Diaita may share personal information with trusted third parties where necessary to operate our business and provide services.
These may include:
For processing payments, refunds and payment-related transactions.
For delivering your orders to the address provided by you.
For website hosting, cloud storage, website maintenance, security, analytics and technical support.
For sending transactional or promotional communications through email, SMS, WhatsApp or similar services.
Where applicable, for measuring website traffic, campaign performance and advertising effectiveness.
Such as accountants, auditors, legal advisors or other professional service providers where reasonably necessary.
Where disclosure is required or permitted under applicable law, regulation, legal process or governmental request.
We expect service providers handling personal information on our behalf to maintain appropriate confidentiality and security safeguards.
Payments made through Diaita may be processed through third-party payment gateways.
When you make a payment, your payment information may be transmitted directly to the relevant payment service provider.
The payment provider may process your information according to its own privacy policy, terms and security practices.
Diaita does not intentionally collect or store your complete card number, CVV or banking password.
To deliver your order, Diaita may provide necessary information to our logistics/delivery partners, such as:
Customer name
Mobile number
Delivery address
PIN code
Order number
Delivery instructions
Only information reasonably necessary for fulfilling the delivery should be shared.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Processing orders
Providing customer support
Maintaining business and transaction records
Accounting and tax requirements
Resolving disputes
Preventing fraud
Meeting legal and regulatory obligations
Enforcing agreements
Protecting our legal rights
When personal information is no longer required for a lawful purpose, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory retention requirements.
Diaita takes reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
Accidental or unlawful processing
Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure hosting and monitoring.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
Subject to applicable law, you may have rights regarding your personal information, including rights to:
Obtain information about processing of your personal data
Request access to certain personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Request information regarding processing activities
Raise a grievance regarding the processing of your personal information
The DPDP framework provides data principals with rights including access to information about personal data and correction/erasure in applicable circumstances.
To exercise a privacy-related right, contact us at:
Email: [Privacy Email]
Subject: Privacy Request – Diaita
We may need to verify your identity before processing certain requests to protect your account and personal information.
Where Diaita processes personal information based on your consent, you may withdraw that consent, subject to applicable law.
You can request withdrawal by contacting:
Email: [Privacy Email]
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
Withdrawal may also affect our ability to provide certain services where processing is necessary for those services.
If you create an account on Diaita, you are responsible for maintaining the confidentiality of your account credentials.
You should:
Use a strong password
Keep your password confidential
Avoid sharing login credentials
Notify us if you suspect unauthorised account access
Diaita will not normally ask you to provide your account password through unsolicited email or messages.
Diaita's website and services are intended for general consumers and are not knowingly directed toward children in circumstances where applicable law requires parental consent.
We do not knowingly solicit or collect personal information from children in violation of applicable law.
Where applicable law requires verifiable parental consent or imposes additional requirements for processing children's personal data, Diaita will follow those requirements.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.
Our website may contain links to third-party websites, social-media platforms, payment providers, logistics providers or other external services.
If you click on a third-party link, you will leave Diaita's website and may become subject to that third party's privacy policy and terms.
Diaita is not responsible for the privacy practices, security or content of third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
Diaita may maintain profiles or pages on social-media platforms such as Instagram, Facebook or other platforms.
If you interact with Diaita through social media, your interaction may also be governed by the privacy policy and terms of the relevant social-media platform.
We may receive information made available to us through those platforms in accordance with your privacy settings and the platform's policies.
If you voluntarily submit:
Product reviews
Ratings
Testimonials
Photos
Videos
Comments
Feedback
to Diaita, we may use that content for legitimate business, customer-service or marketing purposes, subject to applicable law and any permissions required.
You should avoid including sensitive personal information in publicly visible reviews or comments.
If Diaita becomes aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate and notify relevant parties as required by applicable legal requirements.
The DPDP Rules 2025 include requirements concerning reasonable security safeguards and personal-data breach notifications, with the applicable provisions becoming effective according to the Rules' commencement framework.
Some of our technology, hosting, analytics, payment, communication or other service providers may process information outside India.
Where personal information is transferred or processed outside India, Diaita will do so subject to applicable law and any restrictions or requirements applicable to such transfers.
Diaita may update this Privacy Policy from time to time to reflect:
Changes to our services
Changes to our website
Changes in technology
Changes in privacy practices
Changes in applicable law or regulations
When we update this Privacy Policy, we will change the “Last Updated” date at the top.
Where required by applicable law, we may provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically.
If you have a question, concern, complaint or request relating to your personal information or this Privacy Policy, please contact us.
Legal Entity: [Insert Legal Entity Name]
Privacy / Grievance Contact: [Insert Name / Designation]
Email: [Insert Privacy Email]
Phone: [Insert Phone Number]
Address: [Insert Complete Business Address]
We will review and respond to privacy-related requests in accordance with applicable law.
This Privacy Policy shall be governed by the laws applicable in India.
Any disputes relating to privacy or personal-data processing shall be handled in accordance with applicable Indian laws and the applicable jurisdiction specified in Diaita's Terms & Conditions.
For any questions regarding this Privacy Policy or your personal information:
Diaita
The Way of Healthy Living
🌐 www.diaita.com
📧 info@diaita.com
📞 [Customer Support Number]
📍 [Business Address]