Last Updated: 1 September 2026
Welcome to Diaita – The Way of Healthy Living.
These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of www.diaita.com and your purchase of products through the website.
The website is operated by:
Brand Name: Diaita
Website: www.diaita.com
Tagline: The Way of Healthy Living
Legal Entity / Business Name: [Insert Legal Business Name]
Registered / Business Address: [Insert Complete Address]
Email: [Insert Official Email]
Phone: [Insert Customer Support Number]
By accessing, browsing or purchasing from www.diaita.com, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the website or place an order.
Diaita is a food and healthy-living brand offering freshly made food products and related food products through its online platform.
Our brand philosophy is:
“The Way of Healthy Living.”
Our products may include food categories such as spreads, pesto, dips, dressings, granola, snacks and other food products offered by Diaita from time to time.
Product categories and availability may change without prior notice.
By using this website, you represent that:
The information provided by you is accurate and complete.
You are legally capable of entering into a transaction.
You will use the website only for lawful purposes.
You will not use the website for fraudulent, abusive or unlawful activities.
If you are purchasing on behalf of another person or organisation, you confirm that you have the authority to do so.
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
However, there may occasionally be:
Typographical errors
Pricing errors
Image discrepancies
Product availability changes
Description updates
Technical errors
Temporary website errors
Diaita reserves the right to correct such errors and update information when identified.
Product images are intended for representation and may vary slightly from the actual product due to packaging updates, lighting, screen settings or manufacturing/printing variations.
Because Diaita sells food products, customers should carefully review the product information before placing an order.
Depending on the product, relevant information may include:
Ingredients
Nutritional information
Net quantity
Allergen information
Storage instructions
Best-before / expiry information
Product-specific warnings
FSSAI information
Manufacturer/packer/brand-owner information
FSSAI's e-commerce advisory requires online food claims to remain aligned with the physical product label and emphasizes compliance with applicable labelling requirements.
Customers should always check the product label and applicable product information before consuming the product.
Some Diaita products may contain or come into contact with ingredients that may cause allergic reactions.
Depending on the product, allergens may include ingredients such as:
Peanuts
Tree nuts
Milk
Soy
Gluten-containing cereals
Sesame
Other regulated allergens
The exact allergen information applicable to a product will be provided on the relevant product page and/or product packaging where required.
If you have a known food allergy, intolerance, dietary restriction or other food-related sensitivity, please carefully review the ingredient and allergen information before purchasing or consuming the product.
If you are unsure whether a product is suitable for you, contact Diaita before placing an order.
Diaita takes reasonable measures to maintain food safety and quality.
Customers are responsible for:
Following storage instructions
Following usage instructions
Checking the product before consumption
Observing the best-before/expiry information
Keeping products stored as instructed
Not consuming products that appear damaged, spoiled, contaminated or otherwise unsafe
If you receive a product that appears damaged, tampered with, leaking, spoiled or otherwise unsuitable for consumption, do not consume it and contact Diaita customer support as soon as possible.
FSSAI's current e-commerce advisory also emphasizes food-safety handling, delivery hygiene and sufficient remaining shelf life at delivery.
All products displayed on the website are subject to availability.
Diaita may:
Limit quantities
Temporarily remove products
Discontinue products
Change product formulations
Change packaging
Restrict delivery to certain locations
If a product becomes unavailable after an order has been placed, Diaita may contact you regarding an alternative, cancellation or refund, as applicable.
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Product prices may include or exclude applicable taxes depending on how prices are displayed at checkout and as required by applicable law.
The final payable amount will be shown before you complete the order.
Diaita reserves the right to change prices at any time.
A price change will not normally affect an order that has already been successfully accepted and confirmed, except where an obvious technical or pricing error has occurred.
Diaita may offer:
Discount codes
Promotional offers
Free-delivery offers
Bundle offers
Seasonal offers
First-order discounts
Other promotional campaigns
Each offer may have separate terms, including:
Validity period
Minimum order value
Maximum discount
Eligible products
Usage limits
Customer eligibility
Other restrictions
Promotional offers cannot be combined unless expressly permitted.
Diaita reserves the right to withdraw or modify a promotional offer in accordance with applicable law and the specific terms of the offer.
To place an order, you may be required to provide:
Name
Mobile number
Email address
Billing information
Delivery address
Payment information through the applicable payment provider
You are responsible for ensuring that all information provided during checkout is accurate.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another applicable communication channel.
An order confirmation does not necessarily mean that the order has been finally accepted if the product is unavailable or a material error is identified.
Diaita reserves the right to accept or reject an order where reasonably necessary, including in circumstances involving:
Product unavailability
Incorrect pricing
Incorrect product information
Payment failure
Suspected fraudulent activity
Incorrect delivery information
Duplicate or abnormal orders
Technical errors
Delivery restrictions
Other legitimate operational or legal reasons
If Diaita cancels an order after payment has been received, the applicable amount will be refunded according to the applicable refund process.
Payments may be processed through third-party payment gateways and financial service providers.
Available payment methods may include, depending on the options enabled on the website:
Credit cards
Debit cards
UPI
Net banking
Wallets
Other supported payment methods
Payment is considered successful only after confirmation from the relevant payment provider.
Diaita does not intentionally store complete card numbers, CVV numbers or banking passwords on its own systems.
If a payment fails but the amount appears to have been deducted from your account, please contact Diaita customer support with:
Order/reference number
Transaction reference
Date and time of transaction
Payment method used
We will investigate the issue with the relevant payment/payment gateway provider.
Refund timelines may depend on the payment gateway and banking institution.
Diaita will attempt to deliver products to the delivery address provided during checkout.
Delivery timelines displayed on the website are estimates unless expressly stated otherwise.
Delivery may be affected by:
Logistics delays
Weather
Natural events
Public holidays
Traffic
Operational disruptions
Incorrect address
Customer unavailability
Delivery-partner issues
Other circumstances outside Diaita's reasonable control
Customers are responsible for providing a complete and accurate delivery address and reachable phone number.
Diaita will take reasonable measures to ensure that food products are handled and delivered in accordance with applicable food-safety requirements.
FSSAI's 3 December 2024 advisory states that food products delivered through e-commerce should have sufficient remaining shelf life and specifies a minimum of 30% shelf life or 45 days before expiry, as applicable under the advisory.
Actual shelf life may vary by product and will be based on the applicable product information/label.
If your order is:
Damaged
Leaking
Tampered with
Incorrect
Missing items
Expired
Spoiled or apparently unsafe
please contact Diaita customer support promptly after delivery.
Where appropriate, Diaita may request:
Order number
Product photographs
Packaging photographs
Batch/lot information
Expiry/best-before information
Unboxing photographs/video
Other information reasonably necessary to investigate the complaint
Orders may be cancelled subject to the Cancellation & Refund Policy.
Where an order has already been processed, packed or dispatched, cancellation may no longer be possible.
For food products, cancellation/return eligibility may be subject to product type, food-safety considerations and applicable law.
Returns, replacements and refunds are governed by Diaita's separate:
Cancellation & Refund Policy
and
Return / Replacement Policy
These policies form part of these Terms & Conditions.
Nothing in Diaita's policies is intended to unlawfully restrict any consumer rights available under applicable law.
The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold over digital/electronic networks, including e-commerce retail.
If a food product reaches you in a condition that indicates possible contamination, spoilage, leakage, tampering or other safety/quality concerns:
Do not consume the product.
Contact Diaita immediately with the relevant order and product information.
Diaita may investigate the issue and provide an appropriate replacement, refund or other remedy in accordance with applicable law and the circumstances of the case.
Diaita's products are food products and should not automatically be considered medicines, medical treatments or therapeutic products.
Information on the website relating to:
Nutrition
Ingredients
Healthy living
Lifestyle
Food benefits
is intended to provide product information and general lifestyle information and should not be interpreted as medical advice unless expressly stated and legally permitted.
Diaita will not intentionally make false, misleading, exaggerated or unsupported medical or therapeutic claims.
This is also consistent with Diaita's existing influencer agreement, which prohibits false/misleading/exaggerated claims and unapproved medical, therapeutic, weight-loss or disease-treatment claims.
If account registration is available, you are responsible for:
Maintaining accurate information
Keeping login credentials confidential
Preventing unauthorised access
Informing Diaita of suspected account misuse
Diaita may suspend or terminate an account where reasonably necessary for security, fraud prevention, legal compliance or violation of these Terms.
You agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorised access
Interfere with website security
Introduce malicious software
Scrape or systematically copy website content without permission
Use automated systems to abuse the website
Submit false information
Conduct fraudulent transactions
Attempt payment fraud
Misuse promotional codes
Resell products without authorisation
Use Diaita's trademarks without permission
Upload unlawful, offensive or defamatory content
Diaita may take appropriate action where prohibited activity is identified.
All Diaita website content, including where applicable:
Diaita name
Logo
Brand identity
Product photographs
Packaging artwork
Graphics
Website design
Text
Videos
Illustrations
Marketing materials
Trademarks
belongs to Diaita or its respective licensors/owners.
You may not copy, reproduce, modify, distribute, sell, publish or commercially exploit such material without prior written permission.
Diaita's existing brand collaboration agreement similarly reserves ownership of its trademarks, logos, product images, packaging and brand materials.
If you submit a review, rating, photograph, video, testimonial or other content to Diaita, you confirm that:
The content is truthful to the best of your knowledge.
You have the right to submit it.
It does not violate another person's rights.
It does not contain unlawful or defamatory material.
Diaita may moderate, reject or remove content that is unlawful, misleading, abusive, irrelevant or otherwise inappropriate.
Where applicable, you grant Diaita permission to use submitted content for legitimate business and marketing purposes, subject to applicable law and any required permissions.
Diaita may use third-party services including:
Payment gateways
Delivery/logistics companies
Hosting providers
Analytics providers
Marketing platforms
Communication providers
Customer-support tools
Your use of certain services may also be subject to the third party's own terms and privacy policies.
Diaita is not responsible for the independent policies or practices of third-party service providers.
We aim to keep the website available and functional, but we do not guarantee uninterrupted access.
The website may occasionally be unavailable due to:
Maintenance
Technical issues
Server problems
Security incidents
Software updates
Internet/network problems
Circumstances outside our reasonable control
Diaita may modify, suspend or discontinue portions of the website or services when reasonably necessary.
Diaita will not be responsible for delays or failure to perform obligations caused by events beyond its reasonable control, including:
Natural disasters
Floods
Fire
Epidemics/pandemics
Government restrictions
Strikes
Civil disturbances
War
Transportation disruptions
Internet or infrastructure failures
Severe weather
Other unforeseeable circumstances
Where reasonably possible, Diaita will attempt to communicate significant disruptions to affected customers.
To the extent permitted by applicable law, Diaita will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.
However, nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Nothing in these Terms limits statutory consumer rights or remedies available under applicable Indian law.
Customers are responsible for reviewing applicable:
Ingredients
Allergen information
Storage instructions
Best-before/expiry information
Product-specific instructions
before consuming a product.
Customers with allergies, dietary restrictions or other food sensitivities should exercise appropriate caution and contact Diaita before ordering if they require additional product information.
Your use of the Diaita website is also governed by our Privacy Policy.
The Privacy Policy explains how Diaita collects, uses, processes, stores and protects personal information.
By using the website, you acknowledge that you have reviewed the Privacy Policy.
If you have a complaint regarding:
Product
Order
Delivery
Payment
Refund
Website
Privacy
Customer service
please contact Diaita through the details below.
Grievance / Customer Support Contact: [Insert Name/Designation]
Email: [Insert Official Email]
Phone: [Insert Phone Number]
Address: [Insert Complete Business Address]
Diaita will handle complaints in accordance with applicable law and its internal complaint-resolution process.
Diaita may update these Terms & Conditions from time to time due to:
Changes in products
Changes in website functionality
Changes in business practices
Changes in applicable laws
Regulatory requirements
Security or operational considerations
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by applicable law.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue to remain in effect.
Failure by Diaita to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.
These Terms & Conditions, together with:
Privacy Policy
Shipping & Delivery Policy
Cancellation & Refund Policy
Return / Replacement Policy
Food Safety & Quality Policy
Cookie Policy
Applicable promotional terms
constitute the terms governing your use of the Diaita website and purchase of products, subject to any additional terms expressly applicable to a specific transaction.
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute arising from or relating to the website, products or these Terms shall be handled in accordance with applicable Indian law and the jurisdiction applicable to the parties, subject to any mandatory consumer-protection rights and remedies available under applicable law.
For questions regarding these Terms & Conditions, please contact:
The Way of Healthy Living
Website: www.diaita.com
Email: info@diaita.com
Phone: [Customer Support Number]
Address: [Complete Business Address]