Last Updated: 1 September 2026
Welcome to Diaita – The Way of Healthy Living.
This Shipping & Delivery Policy explains how Diaita processes, dispatches and delivers food products purchased through www.diaita.com.
Brand: Diaita
Website: www.diaita.com
Tagline: The Way of Healthy Living
Legal Entity / Business Name: [Insert Legal Business Name]
Business Address: [Insert Complete Address]
Customer Support Email: [Insert Email]
Customer Support Phone: [Insert Phone Number]
Once you successfully place an order on www.diaita.com, you will receive an order confirmation through the contact details provided during checkout.
Orders are generally processed after:
Successful order placement
Successful payment confirmation, where applicable
Verification of the order and delivery details
Product availability
Processing time may vary depending on the product, order volume, location and operational requirements.
Certain food products may require additional preparation, packing or quality checks before dispatch.
Diaita currently delivers to [Insert Serviceable Cities / States / Pan-India, as applicable].
Delivery availability may depend on:
PIN code
Product type
Product shelf life
Logistics availability
Weather and transportation conditions
Applicable food-delivery restrictions
You can confirm delivery availability by entering your PIN code during checkout, where such functionality is available.
Diaita reserves the right to restrict delivery to locations where safe and timely delivery cannot reasonably be provided.
The estimated delivery time will be displayed during checkout or communicated with your order confirmation, wherever applicable.
Typical delivery time:
Order Processing: [X–X] business days
Shipping/Transit: [X–X] business days
Estimated Total Delivery: [X–X] business days
These are estimates and may vary depending on the delivery location and circumstances affecting transportation.
Actual delivery timelines should be considered only after the delivery estimate shown for your particular order.
Diaita offers food products, and certain products may have specific storage and shelf-life requirements.
We take reasonable measures to ensure that products are appropriately prepared, packed and dispatched for delivery.
FSSAI's e-commerce advisory states that food products delivered through e-commerce should have sufficient remaining shelf life, specifying at least 30% shelf life or 45 days before expiry, whichever is applicable under the advisory.
The applicable shelf life of an individual product will depend on the product's formulation, packaging and applicable product label.
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Shipping charges may depend on:
Delivery location
Order value
Product type
Delivery method
Promotional offers
Other applicable factors
Diaita may offer free or discounted shipping during promotional campaigns. Such offers may have separate terms and conditions.
Diaita may use third-party logistics and delivery partners to fulfil orders.
Depending on the delivery location and operational requirements, Diaita may change the delivery partner without prior notice.
Necessary information such as your:
Name
Mobile number
Delivery address
PIN code
Order details
may be shared with the relevant delivery partner solely for fulfilling your order and providing delivery services.
Where tracking is available, Diaita may provide a tracking link, tracking number or other delivery information through:
SMS
Website
Delivery partner communication
Tracking availability may depend on the logistics provider and delivery service selected.
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please ensure that the following information is correct:
Full name
House/Flat number
Building/Street
Locality
City
State
PIN code
Active mobile number
Relevant delivery instructions
Diaita will not be responsible for delivery delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.
If the customer is unavailable when the delivery partner attempts delivery, the delivery partner may:
Attempt delivery again
Contact the customer
Reschedule delivery
Return the package to the relevant facility or Diaita
Any additional delivery attempt or related handling will be subject to the delivery partner's operational process.
For food products, repeated failed delivery attempts may affect product quality or shelf-life. Diaita may therefore take appropriate action based on the product and circumstances.
If an order cannot be delivered because the customer provided:
Incorrect address
Incorrect PIN code
Incorrect phone number
Incomplete address
Unreachable contact information
Diaita may attempt to contact the customer to correct the information.
Any additional shipping or re-delivery cost, where applicable and legally permissible, may be communicated to the customer before re-dispatch.
Although Diaita and its logistics partners make reasonable efforts to deliver orders within the estimated timeframe, delivery may sometimes be delayed because of:
Heavy traffic
Severe weather
Natural disasters
Public holidays
Transportation disruptions
Logistics-partner delays
Operational disruptions
Government restrictions
Incorrect delivery information
Customer unavailability
Technical problems
Other circumstances beyond reasonable control
Diaita will make reasonable efforts to assist customers when a significant delivery delay occurs.
Certain food products may be sensitive to:
Heat
Humidity
Temperature fluctuations
Prolonged transportation
Improper storage after delivery
Where appropriate, Diaita may use packaging or delivery methods intended to protect product quality.
Customers must follow the storage instructions provided on the product packaging.
Once the product has been successfully delivered, the customer is responsible for storing it according to the applicable product instructions.
Customers should inspect the outer package and product condition as soon as reasonably possible after delivery.
If the package appears:
Tampered with
Opened
Leaking
Severely damaged
Contaminated
Spoiled
Otherwise unsafe
do not consume the product.
Please contact Diaita customer support promptly and provide the order number and relevant photographs/videos where requested.
If your order arrives damaged, please contact Diaita as soon as reasonably possible.
We may request:
Order number
Photographs of the outer packaging
Photographs of the product
Batch/Lot number
Best-before/expiry information
Unboxing photographs or video
Description of the issue
After reviewing the complaint, Diaita may provide an appropriate remedy such as replacement or refund, subject to the circumstances and applicable law.
If you receive:
A different product
An incorrect quantity
A missing product
An incorrect variant
please contact Diaita customer support promptly.
We may verify the order and dispatch information before providing a replacement, refund or other appropriate resolution.
If a product received by you appears to be:
Expired
Spoiled
Contaminated
Tampered with
Unsafe for consumption
do not consume it.
Immediately contact:
Email: [Customer Support Email]
Phone: [Customer Support Number]
Please retain the product and packaging until Diaita provides further instructions, as the batch and packaging information may be required for investigation.
An order may be considered delivered when the delivery partner records successful delivery to the address or recipient associated with the order.
If you believe an order has incorrectly been marked as delivered, contact Diaita customer support immediately.
Diaita may investigate the delivery status with the relevant logistics provider.
If an order contains multiple products, products may occasionally be dispatched separately depending on:
Product availability
Warehouse/fulfilment location
Delivery requirements
Logistics arrangements
If your order is split into multiple shipments, applicable tracking information may be provided separately.
Diaita may be unable to deliver to certain locations due to:
Logistics limitations
Product-specific restrictions
Serviceability issues
Regulatory restrictions
Safety considerations
Lack of suitable delivery infrastructure
If an order cannot be delivered to the selected address, Diaita may contact you regarding cancellation, an alternative address or refund, as applicable.
If an order cannot reasonably be delivered because of circumstances such as:
Non-serviceable PIN code
Product availability issue
Extended logistics disruption
Incorrect customer information
Other legitimate operational reasons
Diaita may cancel the order and process any applicable refund in accordance with the Cancellation & Refund Policy.
After dispatch, you may receive communication directly from the delivery partner regarding:
Delivery status
Estimated arrival
Delivery attempts
Address confirmation
OTP or delivery verification, where applicable
Customers should exercise caution and should not share banking passwords, CVV numbers or other sensitive financial credentials with delivery personnel.
Where an OTP-based delivery system is used, the customer may be required to provide the delivery OTP to the authorised delivery person to confirm receipt.
Customers should provide an OTP only when they are actually receiving the order and should not share payment credentials or unrelated security codes.
Diaita may periodically offer:
Free shipping
Reduced shipping charges
Express delivery
Promotional delivery offers
Such promotions may be subject to:
Minimum order value
Selected PIN codes
Selected products
Campaign duration
Other promotional conditions
The applicable conditions will be communicated with the relevant offer.
Diaita may update this Shipping & Delivery Policy from time to time to reflect:
Changes in delivery partners
Changes in serviceable locations
Changes in shipping charges
Changes in product handling
Changes in applicable law
Operational improvements
The latest version will be published on this page with the updated date.
For questions or complaints regarding shipping or delivery, please contact:
The Way of Healthy Living
Website: www.diaita.com
Email: info@diaita.com
Phone: [Customer Support Number]
Business Address: [Complete Business Address]
When contacting us about an order, please provide your Order ID so that we can assist you efficiently.