Last Updated: 1 September 2026
Welcome to Diaita – The Way of Healthy Living.
This Payment & Security Policy explains how payments are processed and how Diaita works to protect customer payment information and transactions made through www.diaita.com.
Brand: Diaita
Website: www.diaita.com
Tagline: The Way of Healthy Living
Legal Entity / Business Name: [Insert Legal Entity Name]
Customer Support Email: [Insert Email]
Customer Support Phone: [Insert Phone Number]
Diaita aims to provide customers with a safe and secure payment experience.
Depending on the payment options enabled on the website, customers may be able to pay using:
Credit Card
Debit Card
UPI
Net Banking
Wallets
Other payment methods displayed at checkout
The payment methods available to you will be displayed during checkout.
Payments made through www.diaita.com may be processed by third-party payment gateways or payment service providers.
When you choose a payment method, you may be redirected to or connected with the relevant payment provider's secure payment environment.
The payment provider may process payment-related information according to its own:
Terms & Conditions
Privacy Policy
Security practices
Payment-processing procedures
Diaita does not control the independent security and privacy practices of third-party payment providers.
For security reasons, Diaita does not intend to store your complete credit-card or debit-card details, CVV or banking passwords on its own website/server.
Such information may be entered directly into the secure payment environment of the applicable payment provider.
Customers should never share:
Card PIN
CVV
UPI PIN
Internet-banking password
OTP
Payment password
with Diaita employees, delivery personnel or anyone claiming to represent Diaita.
Diaita takes reasonable technical and organisational measures to protect its website and customer information.
Security measures may include, where applicable:
Secure website connections
Access controls
Authentication
Monitoring
Fraud-prevention mechanisms
Secure hosting
Restricted access to customer information
Appropriate technical safeguards
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Diaita intends to use HTTPS and appropriate encryption technologies to protect information transmitted between your device and the website.
Customers should verify that the browser displays a secure connection when entering sensitive information.
If your browser indicates that a connection is not secure, do not enter payment or other sensitive information and contact Diaita.
Depending on the payment method and payment provider, transactions may require additional authentication.
This may include:
OTP verification
UPI authentication
3-D Secure authentication
Bank authentication
Other security verification
These authentication processes may be controlled by your bank, card issuer or payment service provider.
Diaita will never ask you to disclose your:
OTP
UPI PIN
ATM PIN
Card PIN
CVV
Internet-banking password
to complete a normal order.
Never share these credentials with anyone.
A genuine Diaita representative or delivery partner should not require your confidential banking credentials.
Diaita may use reasonable measures to identify and prevent potentially fraudulent transactions.
An order may be reviewed, delayed, cancelled or rejected where there are reasonable indications of:
Payment fraud
Unauthorised use of a payment method
Suspicious transaction activity
Multiple abnormal transactions
Promotional abuse
Other potentially fraudulent activity
Where an order is cancelled after successful payment, any applicable refund will be handled in accordance with Diaita's Cancellation & Refund Policy.
An order will be considered successfully paid only after confirmation is received from the applicable payment provider.
After successful payment, Diaita may provide:
Order confirmation
Payment confirmation
Order ID
Transaction/reference information
through email, SMS, WhatsApp or other available communication channels.
Sometimes a payment may fail or an order may not be confirmed even though the amount appears to have been deducted from your bank account.
If this happens, please contact Diaita with:
Order ID, if available
Transaction/reference number
Amount
Payment method
Date and time of transaction
Screenshot or transaction confirmation, where appropriate
Diaita may coordinate with the applicable payment provider to verify the transaction.
The final reversal/refund timeline may depend on the payment gateway, bank, card issuer or financial institution.
If you believe that you have been charged more than once for the same order, please contact Diaita.
We may verify the transaction with the relevant payment provider.
Where a duplicate payment is confirmed, the applicable additional amount will be refunded through the appropriate payment method.
Where Cash on Delivery (“COD”) is available, customers may pay the applicable order amount at the time of delivery.
COD availability may depend on:
Delivery PIN code
Order value
Product
Customer history
Logistics provider
Operational restrictions
Diaita may disable COD for certain orders or locations where reasonably necessary.
Payment-related information may be processed by Diaita and/or relevant payment service providers for purposes including:
Processing transactions
Confirming payments
Preventing fraud
Processing refunds
Resolving payment disputes
Maintaining transaction records
Meeting applicable legal requirements
For additional information regarding personal-data processing, please refer to Diaita's Privacy Policy.
Diaita may retain relevant transaction and order records for purposes including:
Accounting
Tax compliance
Order management
Refund processing
Dispute resolution
Fraud prevention
Customer support
Legal and regulatory requirements
Payment providers may independently retain transaction records according to their own policies and applicable requirements.
Approved refunds will generally be processed through the original payment method wherever technically possible.
The time required for the refund to appear in your account may depend on:
Payment gateway
Bank
Card issuer
UPI provider
Wallet provider
Other financial institution
For detailed refund eligibility and procedures, please refer to Diaita's:
Cancellation & Refund Policy
Diaita will never ask you to provide your:
ATM PIN
Card PIN
CVV
UPI PIN
Banking password
in order to process a legitimate refund.
If someone contacts you claiming that you must provide such information to receive a refund, do not provide it.
Contact Diaita through the official customer-support details published on www.diaita.com.
If you believe that:
You were charged incorrectly;
Your payment was duplicated;
Your payment was successful but your order was not created;
Your refund has not been received within the applicable timeframe;
An unauthorised transaction occurred;
please contact Diaita promptly.
We may request transaction information necessary to investigate the matter.
If you believe that your payment method has been used without your authorisation, immediately contact:
Your bank/card issuer/payment provider; and
Diaita, if the transaction relates to a Diaita order.
You should also follow your bank or payment provider's recommended procedures for securing your account/payment method.
Diaita takes reasonable measures to protect www.diaita.com against unauthorised access, misuse and security threats.
Customers should also take reasonable precautions, including:
Using updated browsers
Keeping devices updated
Using secure networks
Avoiding unknown payment links
Not sharing account passwords
Logging out of shared devices
Customers should be cautious of messages claiming to be from Diaita that request:
OTPs
UPI PINs
Card details
CVV
Banking passwords
Unusual payments
Remote access to your computer/device
Diaita will not require customers to disclose confidential banking credentials through unsolicited communication.
If you receive a suspicious communication, contact Diaita using the official contact information on www.diaita.com.
Customers should make payments only through payment options presented through the official Diaita website or authorised payment channels.
Do not make payments to personal bank accounts or unofficial payment links provided through unknown messages claiming to represent Diaita.
If you are unsure whether a payment request is genuine, contact Diaita before making the payment.
Third-party payment providers may use their own security systems and technologies.
These may include encryption, tokenisation, fraud monitoring, authentication and other security measures.
Diaita cannot guarantee the independent security practices of third-party providers and encourages customers to review the applicable payment provider's policies.
Diaita reserves the right to correct payment-related errors or technical errors.
If an order contains an obvious pricing or payment-processing error, Diaita may contact the customer and take appropriate action in accordance with applicable law and its Terms & Conditions.
Customers are responsible for:
Providing accurate billing information
Using an authorised payment method
Keeping payment credentials confidential
Protecting their account credentials
Reviewing the order amount before payment
Checking transaction confirmations
Reporting suspicious activity promptly
Diaita takes reasonable measures to maintain payment security but cannot guarantee that:
Every transaction will be successful;
Every payment service will always be available;
The website will always be free from technical problems;
Third-party payment systems will always operate without interruption.
Nothing in this policy is intended to exclude liability or consumer rights that cannot legally be excluded under applicable law.
Diaita may update this Payment & Security Policy from time to time to reflect:
New payment methods
Changes in payment providers
Security improvements
Changes in website functionality
Changes in applicable laws
Changes in regulatory requirements
The latest version will be published on this page with the applicable Last Updated date.
This Payment & Security Policy should be read together with:
Privacy Policy
Terms & Conditions
Cancellation & Refund Policy
Return / Replacement Policy
Shipping & Delivery Policy
Cookie Policy
Contact & Grievance Redressal Policy
For payment-related questions or complaints:
The Way of Healthy Living
Website: www.diaita.com
Email: [Official Customer Support Email]
Phone: [Customer Support Number]
Address: [Complete Business Address]
Please provide your Order ID and transaction/reference number when contacting us about a payment issue.