Last Updated: 1 September 2026
At Diaita – The Way of Healthy Living, we are committed to maintaining appropriate standards of food safety, quality, hygiene and responsible food handling across our products and operations.
As a food brand, Diaita aims to ensure that products supplied to customers are handled responsibly from preparation and packaging through dispatch and delivery.
Diaita is committed to providing food products that are:
Freshly prepared and appropriately handled
Properly packaged
Stored under appropriate conditions
Clearly labelled
Handled with appropriate hygiene practices
Delivered with reasonable care
Consistent with applicable food-safety requirements
Our approach is focused on providing customers with a safe and reliable food experience while maintaining the quality and characteristics of our products.
Diaita takes reasonable measures to maintain food safety throughout the product lifecycle.
This includes appropriate attention to:
Ingredient handling
Food preparation
Hygiene
Packaging
Storage
Product handling
Dispatch
Transportation
Delivery
Food products are handled according to their applicable storage and handling requirements.
Diaita aims to use ingredients that meet the applicable quality and food-safety requirements for the products in which they are used.
Product formulations may vary depending on the product.
Customers should always refer to the relevant product page and product packaging for the most current information regarding:
Ingredients
Nutritional information
Allergen information
Storage requirements
Product-specific instructions
Food handling is an important part of Diaita's quality process.
Appropriate hygiene practices should be maintained during:
Food preparation
Handling of ingredients
Packaging
Storage
Order fulfilment
Dispatch
Personnel involved in food handling should follow applicable hygiene and food-safety practices.
Diaita uses product packaging intended to protect food products during storage and transportation.
Customers should inspect the packaging before opening.
If a product arrives with:
A broken seal
Visible tampering
Leakage
Severe damage
Open packaging
Other signs that may compromise product safety
do not consume the product.
Contact Diaita customer support immediately.
Diaita aims to provide applicable product information through product packaging and online product listings.
Depending on the product, information may include:
Product name
Ingredients
Nutritional information
Net quantity
Allergen information
Batch/Lot information
Manufacturing/packing information
Best-before/expiry information
Storage instructions
FSSAI information
Customer-care information
Other legally required declarations
For food products sold online, FSSAI's e-commerce framework requires applicable food information and claims to be appropriately presented and consistent with the physical product information/label.
Some Diaita products may contain ingredients that can cause allergic reactions or may be manufactured/handled in environments where allergens are present.
Depending on the product, allergens may include:
Peanuts
Tree nuts
Milk
Soy
Gluten-containing cereals
Sesame
Other applicable allergens
Customers with known allergies or food intolerances should carefully review the ingredient and allergen information before consuming a product.
If you require additional information regarding a particular product, please contact Diaita before consumption.
Customers must follow the storage instructions provided on the product packaging.
Depending on the product, storage requirements may include:
Refrigeration
Protection from direct sunlight
Storage in a cool and dry place
Keeping the container tightly closed
Refrigeration after opening
Consumption within a specified period after opening
Storage requirements may differ between products.
Always follow the storage instructions printed on the product packaging.
Each food product has a specific shelf life determined according to the applicable product and packaging requirements.
Customers should check the Best Before / Expiry information on the product before consumption.
For food products delivered through e-commerce, FSSAI's December 2024 advisory addresses sufficient remaining shelf life at delivery and specifies at least 30% shelf life or 45 days before expiry, whichever is applicable under the advisory.
The applicable shelf-life information for an individual Diaita product will be determined by that product's packaging and applicable requirements.
Diaita takes reasonable steps to ensure that products are appropriately packed and handed over for delivery.
Where third-party logistics providers are used, products may be handled by delivery personnel during transportation.
Diaita expects relevant delivery arrangements to follow appropriate food-handling and hygiene practices.
FSSAI's e-commerce advisory also addresses food-safety practices during delivery and emphasizes appropriate hygiene and handling by personnel involved in last-mile delivery.
Once an order is delivered, customers should:
Inspect the packaging.
Check the product name.
Check the seal.
Check the Best Before / Expiry information.
Follow the storage instructions.
Keep the product appropriately stored.
Consume the product according to the applicable instructions.
Customers should not consume products that appear spoiled, contaminated, tampered with or otherwise unsafe.
Because food products are subject to hygiene and contamination considerations, customers should carefully inspect the product before opening the original seal.
Once the original seal has been opened by the customer, the product generally cannot be returned or replaced merely because of:
Taste preference
Flavour preference
Change of mind
Personal preference
Customer no longer wanting the product
This is consistent with Diaita's Return / Replacement Policy.
However, if a genuine food-safety or product-defect issue is discovered after opening, the customer should immediately stop consuming the product and contact Diaita for investigation.
If a customer receives a product that appears:
Spoiled
Contaminated
Expired
Damaged
Leaking
Tampered with
Unsafe for consumption
the customer should not consume the product.
Please contact Diaita as soon as reasonably possible.
Customers may be asked to provide:
Order ID
Product photographs
Packaging photographs
Seal photographs
Batch/Lot number
Best-before/expiry information
Unboxing photographs/video
Description of the issue
This information may help Diaita investigate the issue and identify the relevant product batch or delivery.
If you believe that a Diaita product has a quality issue, please contact our customer support team.
Quality complaints may relate to:
Packaging
Taste
Texture
Appearance
Product condition
Missing or incorrect product
Other product-specific concerns
A taste or personal-preference complaint does not necessarily indicate a food-safety or product-quality defect.
Diaita may request relevant information to distinguish between a normal product characteristic and a genuine quality or safety issue.
Where applicable, Diaita may use batch or lot information to assist with:
Product identification
Quality investigation
Customer complaints
Food-safety investigations
Internal quality monitoring
Product recall activities
Customers are therefore encouraged to retain the product packaging until they are satisfied with the product.
If Diaita becomes aware of a product-safety issue that requires withdrawal or recall, Diaita may take appropriate action in accordance with applicable requirements.
Such action may include:
Identifying affected batches
Stopping further sale
Contacting affected customers where appropriate
Requesting customers not to consume affected products
Arranging product return or disposal
Providing an applicable replacement or refund
Cooperating with relevant authorities where required
Customers should immediately notify Diaita if they believe that a product may present a serious food-safety concern.
Please provide:
Order ID: [Where available]
Product Name:
Batch/Lot Number:
Best Before/Expiry:
Description of Issue:
Photographs/Videos: [Where available]
Email: [Food Safety / Customer Support Email]
Phone: [Customer Support Number]
Diaita will operate its food business in accordance with applicable food-safety and regulatory requirements.
Where applicable, relevant FSSAI licensing information should be displayed on the website and/or product documentation.
The FSSAI framework specifically applies food-safety and licensing requirements to food businesses operating through e-commerce channels.
FSSAI License No.: [Insert Actual FSSAI License Number]
Important: The actual FSSAI number should be inserted only after Diaita's applicable FSSAI licence/registration details are confirmed.
Diaita aims to communicate product information responsibly.
Our products should not be represented as medicines or treatments unless specifically permitted under applicable law.
Diaita will avoid unsupported claims that a food product:
Cures a disease
Treats a medical condition
Prevents a disease
Guarantees weight loss
Provides a guaranteed medical outcome
Food and health-related claims should be truthful, supportable and compliant with applicable requirements.
This principle is also reflected in Diaita's existing influencer collaboration agreement, which prohibits false, misleading or exaggerated product claims and unapproved medical, therapeutic, weight-loss and disease-treatment claims.
Customer feedback is important to Diaita's quality-management process.
Customers may report:
Product-quality concerns
Packaging concerns
Delivery-related food-safety concerns
Labelling concerns
Allergen concerns
Other food-safety issues
Diaita may use relevant feedback to investigate and improve its products, processes and customer experience.
Diaita may periodically review and improve its:
Food preparation processes
Packaging
Storage procedures
Delivery arrangements
Product information
Customer complaint handling
Food-safety procedures
Where appropriate, processes may be updated to reflect regulatory requirements, operational experience and quality improvements.
This Food Safety & Quality Policy describes Diaita's general food-safety and quality approach.
It does not replace the specific:
Product label
Ingredient list
Allergen declaration
Storage instructions
Best-before/expiry information
Other mandatory product information
The actual product packaging and applicable legally required product information should always be treated as the primary reference for the individual product.
This policy should be read together with:
Terms & Conditions
Privacy Policy
Shipping & Delivery Policy
Cancellation & Refund Policy
Return / Replacement Policy
Disclaimer
Allergen & Ingredient Information
For food-safety, quality or product-related concerns:
The Way of Healthy Living
Website: www.diaita.com
Email: [Official Customer Support / Food Safety Email]
Phone: [Customer Support Number]
Address: [Complete Business Address]
Please include your Order ID and product/batch information whenever possible.