Last Updated: 1 September 2026
At Diaita – The Way of Healthy Living, we understand that ingredient and allergen information is important when choosing food products.
This policy explains how Diaita provides information about ingredients, allergens, nutritional information and product-specific food details.
Website: www.diaita.com
Brand: Diaita
Tagline: The Way of Healthy Living
Diaita provides ingredient information for its food products through applicable product packaging and, where applicable, the product page on www.diaita.com.
Depending on the product, ingredient information may include:
Complete ingredient list
Ingredients used in the preparation
Ingredient percentages where required
Food additives, where applicable
Allergen declarations
Other mandatory food information
Customers should always review the current product packaging before consuming a product.
Ingredients and product formulations may occasionally change due to:
Recipe updates
Ingredient availability
Supplier changes
Product improvements
Regulatory requirements
Manufacturing requirements
For this reason, information displayed online should be read together with the information provided on the current physical product packaging.
If there is any difference between an online listing and the current product label, customers should contact Diaita before consuming the product.
Certain food ingredients can cause allergic reactions or intolerance in some individuals.
Depending on the product, Diaita products may contain or involve ingredients such as:
Peanuts
Tree nuts
Milk
Soy
Sesame
Gluten-containing cereals
Other allergens applicable to the particular product
The actual allergens present will vary by product.
Customers should therefore always check the individual product's ingredient and allergen declaration before purchasing or consuming it.
Where applicable, allergen information will be clearly identified on the product packaging and/or relevant online product information in accordance with applicable food-labelling requirements.
Examples of information may include:
Contains: [Applicable allergen]
or
May contain: [Applicable allergen]
The exact wording will depend on the individual product and its applicable formulation and labelling requirements.
Food products may be prepared, processed, packed or handled in environments where other food ingredients are present.
Depending on Diaita's actual manufacturing/packing arrangements, products may therefore have a risk of unintended allergen cross-contact.
Where such information is applicable and supported by the relevant production/food-safety assessment, an appropriate precautionary statement may be provided on the product packaging.
Important: Diaita should not use a generic “may contain” statement for every allergen unless it is actually applicable to the relevant product and supported by the appropriate food-safety assessment.
If you have a known food allergy, intolerance or medically relevant dietary restriction:
If you are uncertain about the ingredients or allergen status of a product, do not consume the product until you have obtained the information you require.
You may contact Diaita before placing an order.
Email: [Customer Support Email]
Phone: [Customer Support Number]
Customers should check the following before consuming a Diaita product:
Product name
Ingredient list
Allergen declaration
Nutritional information, where relevant
Storage instructions
Best-before/expiry information
Product-specific warnings or instructions
Where applicable, nutritional information will be provided on the product packaging and/or online product listing.
Depending on the product and applicable requirements, nutritional information may include:
Energy
Protein
Carbohydrate
Total sugars
Added sugars
Total fat
Saturated fat
Trans fat
Sodium
Other applicable nutritional information
Customers should refer to the current product label for the most accurate product-specific nutritional information.
Where applicable, Diaita may provide information relating to characteristics of a product, such as:
Vegetarian
Non-vegetarian
Specific ingredient exclusions
Other dietary characteristics
Such information will be based on the applicable product formulation and labelling requirements.
Customers should not assume that a product is suitable for a particular diet unless the relevant product information expressly states so.
Diaita's brand positioning is centred around:
“The Way of Healthy Living.”
However, the use of terms such as **healthy, wholesome, freshly made or similar lifestyle descriptions does not mean that a product is:
Allergen-free
Gluten-free
Dairy-free
Nut-free
Sugar-free
Suitable for every dietary requirement
Suitable for every medical condition
Customers must review the specific product information before consumption.
Diaita will only describe a product as:
Gluten-free
Dairy-free
Nut-free
Sugar-free
Vegan
Other specific “free-from” claims
where the claim is applicable to the actual product and complies with applicable food-labelling and advertising requirements.
Customers should not rely on assumptions based solely on product names or photographs.
Where applicable, Diaita's online product pages may display:
Product name
Product description
Net quantity
Ingredients
Nutritional information
Allergen information
Storage instructions
Shelf-life information
Applicable food-safety information
For pre-packaged food sold through e-commerce, FSSAI's labelling framework requires applicable mandatory information to be made available online, and e-commerce operators are required to obtain relevant information from the applicable food business operators.
Because product formulations, packaging and regulatory information may be updated, the current physical product packaging should always be checked before consumption.
The product label may contain the latest:
Ingredient information
Allergen declaration
Nutritional information
Batch information
Date marking
Storage instructions
Other mandatory declarations
If you need clarification about a product before ordering, contact Diaita.
Please provide the exact product name so that we can provide information relating to the relevant product.
Email: [Customer Support Email]
Phone: [Customer Support Number]
If you believe that:
An allergen was not properly disclosed;
Ingredient information appears incorrect;
Product packaging does not match the website information;
You received a product different from what was ordered;
There is another food-safety concern;
please contact Diaita immediately.
If you believe that a product may be unsafe, do not consume it.
Please retain the product and packaging for investigation.
Where possible, provide:
Order ID
Product name
Batch/Lot number
Best-before/expiry information
Photographs of the product
Photographs of the ingredient/allergen label
Description of the concern
Other relevant information
This information can help Diaita identify the specific product and batch involved.
Diaita aims to provide food products and product information in accordance with applicable food-safety and labelling requirements.
FSSAI's Labelling and Display Regulations provide requirements concerning allergen declarations and other mandatory food information, while its e-commerce directions address the provision of applicable product information through online channels.
Ingredient and allergen information provided by Diaita is intended to help customers make informed food choices.
It should not be treated as medical advice.
If you have a medically diagnosed food allergy, intolerance or other medical dietary requirement, consult an appropriately qualified healthcare professional regarding your individual dietary needs.
Diaita may update this Food Allergen & Ingredient Information Policy from time to time to reflect:
Product formulation changes
Ingredient changes
Packaging changes
Regulatory changes
Food-safety requirements
Improvements in product information
The latest version will be published on this page with the applicable Last Updated date.
This policy should be read together with:
Food Safety & Quality Policy
FSSAI / Food Compliance Information
Terms & Conditions
Cancellation & Refund Policy
Return / Replacement Policy
Privacy Policy
Shipping & Delivery Policy
The Way of Healthy Living
Website: www.diaita.com
Customer Support:
[Insert Email]
Phone:
[Insert Phone Number]
Business Address:
[Insert Complete Address]
FSSAI License / Registration No.:
[Insert Actual FSSAI Number]